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Privacy Policy

Last updated: January 9, 2025

SolydScope ("SolydScope," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website and services.

By using SolydScope, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

When you create an account or use the service, you may provide:

  • Name
  • Email address
  • Account login credentials
  • Billing information (processed by third-party payment providers)
  • Content you input into the platform (e.g., project details, client names, document data)

b. Automatically Collected Information

When you access SolydScope, we may automatically collect:

  • IP address
  • Device type and browser
  • Usage data (pages visited, features used, timestamps)
  • Log data and diagnostic information

This data is used for security, analytics, and service improvement.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the SolydScope platform
  • Process subscriptions, payments, and renewals
  • Enable document generation and platform features
  • Communicate with you (service updates, support responses)
  • Improve platform performance and user experience
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal and regulatory obligations

3. Legal Basis for Processing (Where Applicable)

We process personal data based on one or more of the following:

  • Your consent
  • Performance of a contract (providing the service)
  • Compliance with legal obligations
  • Legitimate business interests (security, analytics, service improvement)

4. Payments & Third-Party Processors

SolydScope does not store full payment card details.

Payments are processed by third-party payment providers (such as PayPal or Paddle). These providers process your payment information in accordance with their own privacy policies.

We recommend reviewing their policies directly.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Maintain session functionality
  • Remember user preferences
  • Analyze site usage and performance

You can control cookies through your browser settings. Disabling cookies may affect certain features of the service.

6. Data Sharing & Disclosure

We do not sell your personal data.

We may share information only when necessary:

  • With trusted service providers (hosting, analytics, payment processing)
  • To comply with legal requirements or lawful requests
  • To protect our rights, users, or the integrity of the platform
  • In connection with a business transfer, merger, or acquisition

All third parties are required to protect your data appropriately.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the service
  • Fulfill contractual obligations
  • Comply with legal, accounting, or regulatory requirements

You may request account deletion, subject to legal and operational limitations.

8. Data Security

We implement reasonable technical and organizational measures to protect your information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration or disclosure

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent where applicable

To exercise your rights, contact us using the details below.

10. User-Generated Content

Content you input into SolydScope (such as document data) remains your property.

We process this content solely to provide the service and do not use it for advertising or resale.

11. Children's Privacy

SolydScope is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors. If you believe a minor has provided data, please contact us for removal.

12. International Data Transfers

Your information may be processed or stored on servers located outside your country. By using the service, you consent to such transfers in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Continued use of the service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at:

📧 hello@solydscope.com